Tnbs, Your Partner for Successful TransformationsWe offer a comprehensive approach to ensure the success of your transformation projects. This starts with defining your strategic objectives and formalizing a target vision aligned with your priorities.

We can assist you in developing a detailed business plan to reduce your costs and ensure customer satisfaction. Our expertise includes optimizing your business processes and associated technological choices (software and hardware), for which we can manage the technical and organizational implementation.

If your IT systems need to evolve, we manage the migration phase, ensuring data integrity through our methods. Lastly, we support your transformation with a change management plan, proactive communication, and tailored training.

Reinvent the Customer Experience to Boost Your PerformanceA customer experience management strategy (CEM) is crucial for retaining and satisfying customers. We help you better understand your customers by leveraging data from their digital interactions and physical journeys. We identify friction points and opportunities for improvement.

Targeted use cases allow optimizing customer relationships by integrating key indicators like CES (Customer Effort Score) and NPS (Net Promoter Score).

We redesign your customer journeys, aligning your processes and information systems with your strategic objectives to offer a seamless, differentiating experience. Our approach combines analysis, innovation, and technological tools to maximize customer value and transform every interaction into a competitive advantage.

Harness the Potential of Your Data to Accelerate Your Growth.
In a world where data is a key competitiveness lever, we support your company in defining and implementing a data strategy aligned with your strategic objectives.· Developing a clear vision to fully exploit your data, generating business value
.· Secure and efficient migrations to modern infrastructures.
· Implementing processes to ensure reliable and usable data.
· Identifying and valuing your strategic data assets.
· Defining key indicators to maximize the data investment returns.
· Creating governance frameworks and structuring data teams: developing the necessary skills for success.

Accelerate Your Transformation with Artificial Intelligence through TnbsOur "Introduction to AI & GenAI" offering enables effective integration of artificial intelligence into business processes to optimize performance and innovation.

We adopt a gradual approach: process analysis, definition of priority use cases, technology selection, prototyping and pilot testing, and finally large-scale deployment. Our support also includes evaluating organizational impact, measuring performance, and managing change to ensure successfuladoption. We anticipate AI-related risks and propose solutions to minimize their effects. Benefits include data enhancement, automation, improved customer experience, and increased competitiveness. Finally, we ensure an ethical and sustainable transformation.