Digitization of Business Processes

Digital business transformation is not just about choosing and implementing new technolog
ies. Optimizing operational performance also requires an adaptation of the organization, human resources and business processes. Involved for many years in the modeling and optimization of business processes, T&BS experts have developed their own methodology based on representations of animated visual scenarios.
These scenarios are then published and shared within the company to involve as many employees as possible. Employees are encouraged to share their views, in a more playful and free way, on the hypotheses suggested. Their feedback is used as a basis for improvement and gives rise to a new cycle of improvement.
An additional benefit of this approach is to facilitate the participation of external actors of the company, i.e. customers or suppliers. It is also a way for the company to initiate a process of open innovation. T&BS consultants are regularly involved in such exercices and are able to provide advice and support to your projects. Do not hesitate to contact us.

Digital Strategy

The digital world is a reality for companies. The challenge is to adapt or disappear.

Transformation projects must still rely on the implementation of a coherent and clearly shared digital strategy. Unfortunately, the phrase “digital strategy” has been overused and often only refers to the coordination of business and marketing actions on the web, social media and for mobile devices.

At T&BS, we consider that marketing and commercial approach is only one facet of a digital strategy. For us, a digital strategy is a component of the business strategy that defines how current and future digital technology will optimize the overall efficiency of the company. It should help to differentiate the company from competitors, work better with suppliers, and streamline its internal processes and relationships with institutions.

Paperless document flows, use of 3D printing, RFID, electronic signature, electronic archiving, either with probative value or not, and electronic safes are a few examples of available technologies.

Why and how to use these technologies in the implementation of your business strategy ? This is what our expertise can help you wit

Customer Experience Management

As the customer journey is being digitized and the multichannel/omnichannel relationship is growing, a new service type has emerged: experience.

After selling commodities then processed products and finally services, over-performing companies have now mastered the art of delivering this new type of offering: Nespresso is one example.
They excel in their ability to leverage their knowledge of customers, and are also highly performing in terms of their internal collaboration, strategy and organizational flexibility.

At T&BS, we consider that the digitization of customer relationships first requires offering a customer experience that will be the most effective transformation lever.

Big Data

It is well known that retaining a customer costs less than acquiring a new one. In the current economic climate, companies are focusing on their customers and ways to increase income from them. Consumers’ individual behavior is scrutinized in the period leading to the purchase as well as afterwards, when the product or service acquired is used.

Digitization is used to collect these interesting data mainly in order to customize the personal customer relationship approach. But why not take advantage of the available information and use it as a new growth driver? For example, a telecom operator or a connected service provider already has geolocation data for its own customers and could very well, establish population shift matrices matching its market segments. They could then sell these matrices to air transport actors that might use them to optimize their number of aircraft, daily flight frequency, the number of seats available in a particular class, etc. There are many other similar examples. The challenge is to know what to do, how to analyze data appropriately and transform them to serve your own business activities or derive new revenue.
According to a global study, more than half of the companies acknowledge that the big data has become an engine of growth in itself, which is as valuable to them as their existing products and services. About 80% of them believe that the value will come from the real-time use of this information.

Defining and coordinating the whole company organization around the same vision, guiding choices and the implementation of the technology best suited to your company’s strategy are among the benefits that we offer.

Digitalisation de processus

Digital business transformation is not just about choosing and implementing new technologies.
Optimizing operational performance also requires an adaptation of the organization, human resources and business processes. Involved for many years in the modeling and optimization of business processes, T&BS experts have developed their own methodology based on representations of animated visual scenarios. These scenarios are then published and shared within the company to involve as many employees as possible.
Employees are encouraged to share their views, in a more playful and free way, on the hypotheses suggested. Their feedback is used as a basis for improvement and gives rise to a new cycle of improvement.
An additional benefit of this approach is to facilitate the participation of external actors of the company, i.e. customers or suppliers. It is also a way for the company to initiate a process of open innovation.

T&BS consultants are regularly involved in such exercices and are able to provide advice and support to your projects. Do not hesitate to contact us.

Context

Digitization of Business Processes

Digital business transformation is not just about choosing and implementing new technolog
ies. Optimizing operational performance also requires an adaptation of the organization, human resources and business processes. Involved for many years in the modeling and optimization of business processes, T&BS experts have developed their own methodology based on representations of animated visual scenarios.
These scenarios are then published and shared within the company to involve as many employees as possible. Employees are encouraged to share their views, in a more playful and free way, on the hypotheses suggested. Their feedback is used as a basis for improvement and gives rise to a new cycle of improvement.
An additional benefit of this approach is to facilitate the participation of external actors of the company, i.e. customers or suppliers. It is also a way for the company to initiate a process of open innovation. T&BS consultants are regularly involved in such exercices and are able to provide advice and support to your projects. Do not hesitate to contact us.

Digital Strategy

Digital Strategy

The digital world is a reality for companies. The challenge is to adapt or disappear.

Transformation projects must still rely on the implementation of a coherent and clearly shared digital strategy. Unfortunately, the phrase “digital strategy” has been overused and often only refers to the coordination of business and marketing actions on the web, social media and for mobile devices.

At T&BS, we consider that marketing and commercial approach is only one facet of a digital strategy. For us, a digital strategy is a component of the business strategy that defines how current and future digital technology will optimize the overall efficiency of the company. It should help to differentiate the company from competitors, work better with suppliers, and streamline its internal processes and relationships with institutions.

Paperless document flows, use of 3D printing, RFID, electronic signature, electronic archiving, either with probative value or not, and electronic safes are a few examples of available technologies.

Why and how to use these technologies in the implementation of your business strategy ? This is what our expertise can help you wit

Customer Experience Management

Customer Experience Management

As the customer journey is being digitized and the multichannel/omnichannel relationship is growing, a new service type has emerged: experience.

After selling commodities then processed products and finally services, over-performing companies have now mastered the art of delivering this new type of offering: Nespresso is one example.
They excel in their ability to leverage their knowledge of customers, and are also highly performing in terms of their internal collaboration, strategy and organizational flexibility.

At T&BS, we consider that the digitization of customer relationships first requires offering a customer experience that will be the most effective transformation lever.

Big Data

Big Data

It is well known that retaining a customer costs less than acquiring a new one. In the current economic climate, companies are focusing on their customers and ways to increase income from them. Consumers’ individual behavior is scrutinized in the period leading to the purchase as well as afterwards, when the product or service acquired is used.

Digitization is used to collect these interesting data mainly in order to customize the personal customer relationship approach. But why not take advantage of the available information and use it as a new growth driver? For example, a telecom operator or a connected service provider already has geolocation data for its own customers and could very well, establish population shift matrices matching its market segments. They could then sell these matrices to air transport actors that might use them to optimize their number of aircraft, daily flight frequency, the number of seats available in a particular class, etc. There are many other similar examples. The challenge is to know what to do, how to analyze data appropriately and transform them to serve your own business activities or derive new revenue.
According to a global study, more than half of the companies acknowledge that the big data has become an engine of growth in itself, which is as valuable to them as their existing products and services. About 80% of them believe that the value will come from the real-time use of this information.

Defining and coordinating the whole company organization around the same vision, guiding choices and the implementation of the technology best suited to your company’s strategy are among the benefits that we offer.

Digitization of Business Processes

Digitalisation de processus

Digital business transformation is not just about choosing and implementing new technologies.
Optimizing operational performance also requires an adaptation of the organization, human resources and business processes. Involved for many years in the modeling and optimization of business processes, T&BS experts have developed their own methodology based on representations of animated visual scenarios. These scenarios are then published and shared within the company to involve as many employees as possible.
Employees are encouraged to share their views, in a more playful and free way, on the hypotheses suggested. Their feedback is used as a basis for improvement and gives rise to a new cycle of improvement.
An additional benefit of this approach is to facilitate the participation of external actors of the company, i.e. customers or suppliers. It is also a way for the company to initiate a process of open innovation.

T&BS consultants are regularly involved in such exercices and are able to provide advice and support to your projects. Do not hesitate to contact us.